Accessible Information Standard is an new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand. Please can you let a Receptionist if you have any of these needs and  the means  of contact you would prefer if the surgery needed to contact you.

Ask a Receptionist for an Accessible Information form and leaflet.

 Also available in large print on request.

The surgery operates its own complaints procedure under NHS regulations. All complaints must be addressed, in the first instance to the Practice Manager.

Please ask receptionist for the complaints forms.

Confidentiality & Medical Records

Enquiring about the results

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Transparency/Privacy Policies

General Practice Data for Planning and Research: NHS Digital Transparency Notice

Type 1 Opt Out

How we use your information

How your information is used for medical research

How your information is shared

National Screening Programmes

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How Your Data is Used

Information about your individual care such as treatment and diagnosis is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You Have a Choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters

Download a copy of the patient leaflet

Please click here to view.

The practice operates an equal opportunities policy to all our patients, as follows regardless of sex, marital status, age, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief. We do not tolerate any discrimination against any patient for any of the above reasons.

• Statement of Purpose
• Summary of Key Policies
• Statement of Understanding
• Complaints and Comments Leaflet
• Coronavirus Leaflet
• Practice Leaflet
• Vulnerable Adults Leaflet
• Vulnerable Children Leaflet
• Access to Medical Records Policy
• Zero Tolerance Policy

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in this practice in the last financial year was £57,503 before tax and National Insurance. This is for 2 full time GPs, 3 part time GPs .

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website.