Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Transparency/Privacy Policies

General Practice Data for Planning and Research: NHS Digital Transparency Notice

Type 1 Opt Out

How we use your information

How your information is used for medical research

How your information is shared

National Screening Programmes

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Extra Policies

Equal Opportunities

The practice operates an equal opportunities policy to all our patients, as follows regardless of sex, marital status, age, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief. We do not tolerate any discrimination against any patient for any of the above reasons.

Patient’s Rights and Responsibilities

You have the right to access the service we provide according to your clinical needs.  You have the right to expect a standard of care that would reasonably be provided by one of the Doctors or Practice Nurses. You have the responsibility to attend appointments punctually and cancel appointments that you are unable to attend. You have the right to see and obtain copies of your own medical records, please be aware there will be a charge.

NHS staff involved in the care and treatment of patients will have access to your medical records. Information will never be disclosed to any other source or third party without the express prior written consent of the patient.

Accessible Information Standard (AIS)

Accessible Information Standard is an new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand. Please can you let a Receptionist if you have any of these needs and  the means  of contact you would prefer if the surgery needed to contact you. Ask a Receptionist for an Accessible Information form and leaflet.           

 Also available in large print on request. 


The surgery operates its own complaints procedure under NHS regulations. All complaints must be addressed, in the first instance to the Practice Manger. Please ask receptionist for the complaints forms.

Zero Tolerance

The Drive Surgery operate a ZERO TOLERANCE policy with regard to violence and abuse. The practice has the right to remove aggressive and violent patients from the list with Immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. If a patient is violent or abusive they will be warned to stop their behaviour. If they persist we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

*Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any Practice property. This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of the mentioned behaviour towards patients, visitors or staff. 

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